Returns & Refunds

You see what you get before we print it

• Express (made with AI): you see your image as a free preview before you pay. Your print shows the image you chose, without the watermark. Preparing it for print can change very fine details and colors slightly, but we never swap in a different image without asking you.
• Hand-drawn (by our designers): up to 5 revision rounds are included, and we print only after you approve your drawing.

No returns for a change of mind

Because every poster, canvas and file is made for you, we can't take it back or exchange it if you change your mind, chose the wrong size or format, would prefer a different style, or no longer need it. Please check your image, size and format before you order. For digital files, see "Digital files" below.

Spotted a mistake right after ordering? Email us as soon as you can. If your order hasn't gone to print yet, we can still change or cancel it.

When we reprint or refund

We'll make it right if:

• your order arrives damaged, for example torn, creased, scratched, or with a broken frame or front cover;
• it's misprinted, for example with streaks, smudges, blurry areas, colors far from your preview, or part of your car cut off;
• it's different from what you approved: a different image, style or background color than the preview or drawing you approved;
• you received the wrong product, size or format;
• an item is missing from your order;
• your package is lost (see "Lost or late packages");
• your digital file is damaged or won't download.

Digital files

• An Express file is usually ready a few minutes after payment; we email you the download link as soon as it's ready. A hand-drawn file follows after you approve your drawing.
• Once you've downloaded your file, we can't refund it for a change of mind.
• If your file is damaged, won't download or differs from the preview or drawing you approved, we'll send you a working file or refund you.

What's normal and not a defect

• Screens and print never match exactly. Small differences in color and brightness are normal, and canvas has a visible texture.
• When we enlarge your image to print size, very fine details, such as small lettering, can look slightly different from the preview.
• Express images are made with AI. Your print shows the image you chose; details that were already in your preview are not a print error.
• If you ordered more than one item, they may arrive in separate packages and on different days.

How to report a problem

1. Email us within 21 days of delivery at hello@weprintyourcar.com with your order number. For a lost package, write within 21 days of the latest expected delivery date.
2. Add photos if you have them: a close-up of the problem and the whole product. For damage in transit, a photo of the box and the shipping label helps too. For a lost package, of course, no photos are needed.
3. We reply within 2 business days. You usually don't need to send anything back. If we ever need an item back, we pay the return shipping.

Please don't mail products to our address in Germany. Write to us first; we'll tell you what to do.

What happens next

• Reprint: we print and ship a new one at no cost to you. The usual production and shipping times apply (see Shipping).
• Refund: we decide quickly, usually within 2 business days of your email, and refund to your original payment method within 7 business days. Your bank may need a few more days to show it.
• You choose: a reprint at no cost, or a refund if you prefer.
• If only one item of your order is affected, we reprint or refund that item.

Lost or late packages

• If tracking hasn't changed for 5 business days, or your package hasn't arrived 5 business days after the latest expected date, email us. We'll check with the carrier and reprint or refund your order if the package is lost.
• If tracking says "delivered" but you can't find the package, check your mailbox, with neighbors and with your building's front desk, and give it one more business day; carriers sometimes mark packages early. Then email us. We'll check with the carrier, and if the package can't be found, you choose a reprint at no cost or a refund. A "delivered" scan alone doesn't count as proof that you received it.

Cancelling an order

• Express: production starts soon after you order. Once it has started, we can't cancel.
• Hand-drawn: you can cancel for a full refund until we send you the first draft. If you don't approve your drawing or ask for changes within 60 days of receiving it, we cancel your order and refund you in full (we remind you twice before).
• If we're late: if we can't ship on time, we'll offer you the choice to wait or to cancel for a full refund. See Shipping, "If your order is delayed".

Limited warranty for prints

Limited warranty. WePrintYourCar (Patrick Horn, Albrecht-Dürer-Str. 17a, 86343 Königsbrunn, Germany, "we") warrants to the original buyer and to anyone who receives the print as a gift that each poster, canvas and framed piece arrives without damage or printing defects and matches the image, product and size you approved, apart from the small screen-to-print differences described above. This warranty lasts 21 days from delivery (for a lost package, 21 days from the latest expected delivery date). To use it, email hello@weprintyourcar.com with your order number and a short description; photos help if you have them. You choose a free replacement or a refund of the price you paid for the affected item, including any tax. We pay any return shipping we ask for. Damage that happens after delivery is not covered. This warranty doesn't shorten or exclude implied warranties or any other rights you have under the law of your state. It gives you specific legal rights, and you may also have other rights which vary from state to state.

Your rights

This policy is in addition to your rights under the law of your state, such as implied warranties, and doesn't limit them.

If something is wrong with your order, please email us before you dispute the charge with your bank. We can usually solve it faster. You keep all your rights either way.

Who you're buying from

WePrintYourCar is run by Patrick Horn, Albrecht-Dürer-Str. 17a, 86343 Königsbrunn, Germany. Email: hello@weprintyourcar.com.